Refund and Returns Policy

Thanks for shopping at the Fujitsu Quaderno Store for all of your e-Reader, E-Ink and tablet needs. is an international-friendly company and we ship anywhere in the world. All of our products are charged in USD (United States Dollars). By using our site and store, you agree to the below terms.

*Terms and conditions have been updated as of December, 14th, 20th 2020 2:00AM PST

The item must be FACTORY SEALED in its ORIGINAL and UNOPENED CONDITION to qualify for a return. If the item has been opened, returns are not accepted.
Returns must be filed within 14 calendar days of receiving the product based on the TRACKING NUMBER. There are no returns after 14 calendar days. Returns are subject to a 15% restocking fee. Customer is responsible for all shipping and freight charges.

Items from our store all include a 1 year limited manufacturer’s warranty covering hardware defects. Customer will be responsible for all shipping and customs charges in all directions to and from. In order to qualify for a warranty claim you first have to be issued an RMA number that documents your issue. Your warranty beings from the date of receiving the item. Good e-Reader offers a 2 year warranty for select products.


Refunds will be issued to the original payment method used (Credit card, Paypal, Apple Pay, Microsoft pay, Chrome pay ) There will be no refunds on shipping fees, Paypal fees, or Stripe fees.


If you are electing to cancel your order with us you will be charged 4.9% of the total processed amount if your item has been sent. If your item has not yet been sent you will be subject to a 2.9% fee. RTS (return to sender) or refused / rejected shipments will be subject to the 4.9% fee and there will be no refunds on shipping costs paid. There are no cancellations on digital purchases.


Items from our store will be fulfilled from one of 5 locations; Vancouver, Canada, Chicago, IL, USA, Hong Kong, China or Tokyo, Japan. If you are unsure as to where they ship from, please email us or call us prior to your purchase.


As we pay tax and duties on all items in our store, you will be responsible for any applicable taxes or duties that may occur upon receiving your item. We do NOT collect any tax or duties from you at any point in the transaction. All taxes and duties do not reach us or any part of Good e-Reader. All duties are paid to the respective country, broker, courier or parcel service, upon clearance or receiving of the item itself.


Site security is our number one priority. Good e-Reader is constantly making improvements to ensure the entire online operations will not compromise the customer experience. We have invested in having world class security companies monitoring our data 24/7 and will ensure that customer protection is paramount. Bad actors are basically turned away right out of the gate and are blocked. There are a few special cases where we would ban customer account. If a customer is promoting racism or hate speech in your email correspondence to us, you will be banned. High Risk orders and exhibiting illicit activity in regards to your order processing will also result in a ban. Your IP address, email account, as per our discretion, will be  banned from all Good e-Reader services and properties.

RMA System

Good e-Reader has an online RMA and Warranty Service for customers who purchased an item from the Good e-Reader Store. You have to register an account and have your order associated with your account. You should have done this during the ordering process, but if you checked out as a guest. If this is the case please send an email to and we will do this for you promptly. RMA can only be done via a registered an account and the product must be in the first year of the manufacturer’s warranty.

Contact Us

If you would like to get into contact with us, please use the contact form and one of our representatives will be in touch with you shortly.